Stop Downtime in its Tracks: Introducing ToolWorks New Issue Management Feature
Start Tracking NowEvery manager knows the feeling. A critical piece of equipment fails on a job site, a tool is found to be faulty during an inspection, or a machine starts making a noise it shouldn't. What happens next is the difference between a minor hiccup and a major setback. The frantic phone calls, the lost paper notes, the forgotten emails—these inefficient communication gaps lead to costly downtime, project delays, and serious safety risks.
What if your team on the ground could report a problem the moment they see it? What if that report instantly appeared in a centralized dashboard, ready for you to assess, prioritize, and act upon?
Today, we’re closing that gap for good. Introducing Issue Reporting from ToolWorks—a powerful, integrated system for reporting, tracking, and resolving equipment issues with unparalleled speed and efficiency.
The Hidden Cost of Inefficient Fault Reporting
When a tool breaks, the clock starts ticking. Without a streamlined process, the costs quickly add up:
- Operational Downtime: Projects stall while teams wait for a replacement or repair.
- Safety Hazards: A faulty tool that isn't immediately flagged and removed from service is an accident waiting to happen.
- Lost Assets: Equipment that is "out for repair" without being properly tracked can easily get lost or forgotten.
- Administrative Burden: Managers waste valuable time chasing information and manually creating work orders.
ToolWorks' Issue Reporting module transforms this chaotic process into a simple, transparent, and actionable workflow.
Report, Track, Resolve: A Seamless Workflow
We designed the Issue Reporting feature to be incredibly intuitive for field users and powerfully insightful for managers. The entire lifecycle of an issue, from discovery to resolution, is managed in one place.
1. Instantly Raise an Issue from Anywhere
Your team is your first line of defense. We’ve made it effortless for them to report a problem the second it's discovered.
Using the ToolWorks mobile app, a user can simply scan a tool’s barcode, tap "Raise Issue," and provide crucial details in seconds. They can add a title, a clear description, set a priority level, and—most importantly—attach photos directly from their phone to show the exact nature of the problem. No ambiguity, no delays.
2. Manage Everything from a Centralized Dashboard
Once an issue is submitted, it instantly appears on the new Issues Dashboard in your ToolWorks web app. This central command center gives managers a real-time overview of every reported problem across the organization.
You can instantly see the issue, the tool it relates to, its priority, status, and who reported it. Powerful filtering and sorting options allow you to quickly zero in on the most critical issues, assign resources effectively, and ensure nothing ever falls through the cracks.
3. From Issue to Action: Closing the Loop
Tracking an issue is only half the battle. ToolWorks helps you resolve it. When you click into an issue, you have a complete history at your fingertips. You can add notes, update the priority, and change the status from Open to Resolved or Closed, keeping a clear and permanent audit trail of every action taken.
For our Premium and Enterprise customers, we’ve taken this a step further. With the click of a button, you can convert an issue directly into a Maintenance Task. This seamlessly bridges the gap between reporting a problem and scheduling the fix, linking the issue to the work order and even automatically resolving the issue once the maintenance is complete.
Unlock Data-Driven Insights with Issue Reports
The new "Issues Report" feature turns your operational data into a strategic asset. Analyze trends to identify which tools are breaking down most often, how long resolutions typically take, and where potential safety concerns may lie. This data empowers you to make smarter purchasing decisions, optimize your maintenance schedules, and improve the overall longevity of your equipment.
Why Issue Reporting is a Game-Changer for Your Business
- Drastically Reduce Downtime: Faster reporting and real-time notifications mean you can initiate repairs sooner.
- Enhance Workplace Safety: Immediately flag and isolate faulty equipment to prevent accidents.
- Improve Accountability: Maintain a complete, time-stamped history of every issue, from report to resolution.
- Streamline Operations: Eliminate inefficient communication and create a single source of truth for all equipment-related issues.
- Protect Your Assets: Ensure proper maintenance and repair, extending the life of your valuable tools and equipment.
Issue Reporting And Management
Get Started Today!
Effective issue management is at the heart of any successful operation. With ToolWorks' new Issue Reporting feature, you can empower your team, protect your assets, and keep your business running smoothly.
Issue Reporting is now available for all customers on our Professional plan and higher. Advanced features like the "Create Maintenance" integration are available on our Premium and Enterprise plans.
Ready to see it in action? Log in to your ToolWorks account to explore the new Issues tab today. If you’re new to ToolWorks, start your free trial to discover a smarter way to manage your tools and equipment.
For a detailed guide on using this new feature, please visit our Help Center documentation.