Issue Management SoftwareTrack, Report, and Resolve Tool and Equipment Faults

Streamline equipment fault reporting from the field to the office with ToolWorks' powerful Issue Reporting feature. Give your team the power to flag issues instantly, provide managers with real-time visibility, and turn problems into progress—faster than ever before.

The All-Too-Common Story of a Broken Tool

A critical bandsaw stops working on a busy job site. How is it reported? A hasty phone call? A text message that gets buried? A sticky note on a manager's desk?

This broken communication chain is where efficiency dies. The result is always the same: costly downtime, potential safety hazards from unfixed equipment, and a frustrating lack of visibility for managers. Without a centralized system, you're not just fixing a tool—you're fighting chaos.

A Smarter Way to Manage Equipment Faults

ToolWorks' Issues replaces guesswork and delays with a seamless, transparent, and actionable workflow. It’s a fully integrated system designed to close the loop between the person who discovers the problem and the person who can solve it.

Capture Issues Instantly, From the Field

Empower your team to be your eyes and ears on the ground. With the ToolWorks mobile app, reporting a problem is simple and immediate.

• Scan & Report: Users can scan any tool's barcode or QR code to instantly bring up its profile and raise an issue.
• Add Rich Detail: Go beyond a simple text description. Users can assign a priority level (Low, Medium, High) and, most importantly, attach photos to provide clear, visual evidence of the damage.
• Eliminate Ambiguity: Get all the information you need upfront to assess the severity of an issue without a dozen back-and-forth phone calls.

From Chaos to Control: A Single Source of Truth

Once an issue is reported, it instantly appears on your centralized Issues Dashboard. This command center gives managers complete, real-time visibility over the health of your entire inventory.

• Real-Time Dashboard: See all open, resolved, and closed issues in one clean interface.
• Prioritize with Precision: Easily filter and sort issues by status, priority, tool, or the person who reported it, so you can focus on what matters most.
• Complete Issue History: Click into any issue to view a full, time-stamped audit trail—every note, status change, and photo is logged automatically, ensuring full accountability.

Turn Problems into Progress with Actionable Tools

Tracking is just the beginning. ToolWorks gives you the tools to resolve issues efficiently and get your equipment back in service faster.

• Seamless Communication: Add notes and updates to any issue, keeping everyone informed. The original reporter is automatically notified when an issue is resolved or closed.
• Bridge to Maintenance: Stop juggling systems. With our advanced workflow, you can convert an issue directly into a maintenance task with a single click. The work order is automatically linked, streamlining your entire repair lifecycle.
• Data-Driven Decisions: Use the built-in Issues Report to analyze trends. Identify unreliable equipment, track resolution times, and make informed decisions about future purchases and maintenance schedules.

Issue Reporting And Management

Paper reports and lost notes slow repairs. With ToolWorks you can search or scan a tool, create a ticket with title, priority and photo, and the system notifies support automatically. Track progress in the Issues tab and mark tickets Resolved for full accountability. Faster fixes, better safety — try ToolWorks Issue Reporting today.

Ready to Take Control of Your Equipment Health?

Stop letting equipment failures dictate your schedule. Implement a proactive, transparent, and efficient system for managing issues. With ToolWorks, you can reduce downtime, improve safety, and maximize the lifespan of your valuable assets.

Sign Up Now | Learn More