Frequently Asked Questions

ToolWorks is a comprehensive tool tracking and inventory management software designed for contractors, construction companies, and trades businesses. It helps you track tools, equipment, and materials across multiple locations and job sites, reducing loss and improving accountability.

Signing up is easy! Visit our website and click "Start Free Trial" or "Sign Up". You can create an account using your email address. No credit card is required to start your free trial.

Yes! We offer a 14-day free trial with full access to all features. No credit card is required to start. During your trial, you'll have access to free onboarding support to help you get set up quickly.

ToolWorks is a cloud-based application that works in all major modern web browsers (Chrome 22+, Firefox 43+, Safari 5.1+, Microsoft Edge 40+). We also offer native mobile apps for iOS and Android for on-the-go access.

Most companies are up and running within a few hours. Our Snap-to-Add feature lets you quickly add tools by simply taking a photo. We also offer free onboarding assistance and can help import your existing inventory data.

Snap-to-Add is our AI-powered feature that lets you add tools to your inventory by simply taking a photo. The AI identifies the tool, brand, and model, automatically populating the details for you. It's the fastest way to build your tool inventory.

The AI Copilot assists you with various tasks including tool identification, generating reports, answering questions about your inventory, and providing insights about tool usage patterns. It's like having a smart assistant for your tool management.

Absolutely! While barcodes and QR codes make scanning faster, they're completely optional. You can search for tools by name, browse your inventory, or use our AI-powered photo recognition. Many customers start without barcodes and add them gradually.

Kiosk Mode transforms a tablet or computer into a self-service station where workers can check tools in and out without needing individual logins. It's perfect for tool cribs, warehouses, and job site trailers where multiple people need quick access.

Yes! ToolWorks fully supports tracking tools across multiple locations, warehouses, job sites, and vehicles. You can easily transfer tools between locations and see real-time inventory at each site. Our Advanced and Enterprise plans include unlimited locations.

Yes, ToolWorks includes comprehensive maintenance tracking. You can schedule preventive maintenance, track service history, set up maintenance reminders, and manage calibration schedules for tools that require it. Never miss a maintenance window again.

While we don't offer a permanent free plan, our 14-day free trial gives you complete access to all features. This lets you fully evaluate ToolWorks before committing. We also offer special pricing for non-profits, educational institutions, and religious organizations.

ToolWorks uses simple, predictable pricing based on the plan you choose. Each plan includes unlimited users and a set number of assets you can track. You pay one flat monthly or annual fee—no per-user charges or surprise fees.

No hidden fees, ever. The price you see is the price you pay. All features included in your plan are available at no extra cost. We believe in transparent, straightforward pricing.

Yes! When you choose annual billing, you save compared to monthly payments. We also offer additional discounts for multi-year agreements. Contact our team for enterprise pricing options.

We accept all major credit cards (Visa, Mastercard, American Express) for online payments. For enterprise customers, we also offer invoicing and ACH payments. Contact our sales team for alternative payment arrangements.

Yes! ToolWorks offers native mobile apps for both iOS and Android. The apps provide full functionality including barcode scanning, tool check-in/out, photo capture, and real-time inventory access—all optimized for mobile use.

Yes, our mobile app supports offline mode. You can check tools in and out, view your inventory, and capture data even without an internet connection. All changes sync automatically when you're back online.

Absolutely! The mobile app includes a built-in barcode and QR code scanner. Just point your phone's camera at any barcode to instantly look up tools, check them out, or transfer them. No additional hardware required.

Yes, the app is designed for field crews. Workers can use the app to check out tools, report issues, request transfers, and more. Kiosk Mode also allows shared device access for crews without individual accounts.

Security is our top priority. We use bank-level encryption (256-bit SSL/TLS) for all data transmission, and your data is encrypted at rest. We implement strict access controls, regular security audits, and follow industry best practices.

Your data is stored in secure, SOC 2 compliant data centers in the United States. We use redundant storage with automatic backups to ensure your data is always available and protected against loss.

Yes, you can export your data at any time. ToolWorks provides export functionality for all your inventory, transaction history, reports, and more in common formats like CSV and Excel. Your data belongs to you.

ToolWorks is committed to data privacy and complies with GDPR requirements. We provide data processing agreements, support data subject rights, and maintain documentation of our data handling practices. Contact us for our DPA.

We offer multiple support channels: email support at [email protected], in-app chat, and a comprehensive help center with guides and tutorials. Enterprise customers also get access to dedicated support representatives.

Yes! We provide free onboarding for all new customers, including setup assistance and training for your team. We also offer video tutorials, documentation, and webinars. Enterprise plans include custom training sessions.

Our support team is available Monday through Friday, 8 AM to 6 PM Eastern Time. Enterprise customers have access to extended support hours and priority response times. Emergency support is available for critical issues.